The Journey or the Touch Points in Product Delivery?
Which came first – the chicken or the egg? This is an old saying that has confounded many. However, some […]
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The Three Ps of Service Part 3
This is the third part of the series on 3Ps of service. The previous articles looked at People and the
The Three P’s of Service Delivery Part 2
The first piece of the series looked at the issue of people within the business and how they impact service
The Three P’s of Service Delivery Part 1
Every business has an element of service execution / delivery. Even high tech and manufacturing businesses require some form of